A FEW USEFULL TIPS

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For most virus and spy ware problems, the occurrence usually happens in between no level of protection to your computer from your current virus and spy ware protection programs,  either you have not updated the definitions in a while, because the automatic update has been turned off, or you have allowed the program to expire without renewing your subscription to the software in a timely fashion. Or worse yet, you did not even HAVE a spy ware or virus protection program.    Renewing "later" is not a good idea, and if you had received a virus in the interim  you may not be able to clean it by simply renewing or purchasing the software now. Often for Symantec NORTON products you must uninstall a previous version, and often you must download an uninstaller direct from www.symantec.com search for SymNRT.exe oin order to completely remove previous version, as the new version will not install properly in many instances as a clean upgrade/  Some viruses are rather stubborn, and require special handling to remove.  You may already know that most computer technicians and repair stores charge a fair amount of money to remove your problems, simply because of hours of labor involved, and often times they will talk you into removing your entire operating system, and all data, and restore the computer to factory configuration,  simply because they  do not want to spend the time to properly fix  the problems  involved.  My shop fees are NOT exorbitant.  I guarantee my work.   I follow up with free completion if the first attempt was not complete.   I refund where the customer is not satisfied.    What about your current repair shop experience???   If you cannot complete your repairs call me or a well known reputable computer repair technician/shop.  

The following instructions are written to those that have at least a fair amount of computer know how and terminology.   You do not have to be a geek or whiz in "computerese", but if you are not familiar with this level of instruction you should get help from someone who is a bit more knowledgeable. When attempting to log onto the internet you are not able to, due to a spy ware or virus issue.  Then attempt to do the following procedure.  I am assuming that you have high speed internet access, however phone access may work as well, but the process will be VERY slow and take a LONG time.

Start  your computer up in safe mode.  Turn Computer completely OFF.   First Start up computer and at first monitor display (dell logo or equivalent) begin stroking (tap it several times in succession) the F8 key.   If you get a boot choice menu instead, choose hard drive or IDE 0, as the boot choice <enter choice> and then as soon as that menu disappears and boot continues, again stroke the F8 Key (tap, tap tap.....)  when the safe mode choice comes up  choose the safe mode with networking option.  by using the up down arrow key, and the enter key on your keyboard. A mouse will NOT work until you are in the desktop.